Patina Design Studio (referred to as "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in connection with your use of our website and our professional services. We adhere to the Australian Privacy Principles (APPs) as set out in the Privacy Act 1988 (Cth).
1. Personal Information We Collect
We may collect personal information that is reasonably necessary for one or more of our functions or activities. This includes:
- Contact Details: Your name, email address, phone number, and physical or mailing address.
- Enquiry Information: Information you provide when completing our enquiry or registration forms, such as details about your project, budget, timeline, and design preferences.
- Newsletter Subscriptions: Your email address and communication preferences when you sign up for our newsletter ("The Invisible Layer Series").
- Technical Data: Your IP address, browser type, operating system, and details about how you interact with our website.
2. How We Collect Your Personal Information
We collect personal information directly from you when you interact with us, including when you:
- Submit enquiry or registration forms on our website.
- Subscribe to our newsletter or other marketing communications.
- Communicate with us via email, phone, or in person.
- Interact with our website, where certain technical data may be automatically collected via cookies and analytical tools.
3. Use of Enquiry Forms and Email Collection
When you submit an enquiry form or register interest on our website, we collect your information to assess your design requirements, respond to your query, and provide you with relevant information about our services. By submitting your email address, you consent to us using it to communicate with you regarding your enquiry, project, or general client relationship.
4. Mailchimp and Newsletter Subscriptions
We use third-party email service providers, such as Mailchimp, to manage and deliver our newsletter and marketing communications. If you subscribe to our newsletter or register for early access to insights, your email address and any associated preferences will be stored securely on our mailing list. You can opt out of receiving these communications at any time by clicking the "unsubscribe" link included at the bottom of any email we send, or by contacting us directly.
5. Cookies and Website Analytics
We use cookies and similar tracking technologies on our website to enhance your user experience, analyse traffic, and improve our services. Cookies are small data files stored on your device that help us recognise returning visitors and understand website performance. We also use analytics platforms (such as Google Analytics) to collect anonymous, aggregated data about how visitors navigate and interact with our site. You can choose to disable or block cookies through your browser settings, though this may impact certain functionalities of the website.
6. Storage, Handling, and Security of Personal Data
We take reasonable steps to protect your personal information from unauthorised access, loss, misuse, modification, or disclosure. This includes implementing appropriate physical, electronic, and managerial security procedures. While we make every effort to secure your personal data, no data transmission over the internet can be guaranteed as completely secure, and any transmission is at your own risk. Your personal information is stored securely and is only accessible by authorised personnel who require access to perform their duties.
7. International Data Transfers
In some instances, we may transfer, process, or store your personal information with third-party service providers located outside of Australia (for example, server hosting, website analytics, or cloud storage providers). By providing us with your personal information, you consent to this international transfer and storage, noting that we endeavor to ensure such providers maintain a high standard of data privacy compliance.
8. Your Rights, Access, and Correction
Under the Australian Privacy Principles, you have the right to request access to the personal information we hold about you, or to request that we correct any inaccuracies. If you wish to access, update, or delete your personal information, or if you have any questions or complaints regarding our handling of your privacy, please contact us at:
Email: hello@patinadesignstudio.com
We will respond to your request within a reasonable timeframe and in accordance with our legal obligations.
Last updated: May 2026